From the date of acceptance, we can provide 12 months quality guarantee, all the maintenance costs and accessories parts costs are free within the date of quality guarantee (spare and accessories parts costs from instrument faults by human factors will be charged proper costs).
After the date of quality guarantee, we will in charge of maintain instrument, and charge proper costs according to actual maintenance costs. HEB wants to joint hands with you to create more precise experimental instruments.
Are you the factory?
Yes, we’re, Established in 2004,we manufacture rotary evaporator, cylindrical jacketed reactor, cryostat etc.
In 2006 year, we associated with our soul partner QiXin instrument, develop commonly new production line, now, we can manufacture CO2 Incubator, Cooling Incubator, Shaker Incubator, Blast Oven,Vacuum Oven, Climatic chamber and those products. Etc.
What the delivery time?
Normally, we have stocks for our hot sale products, the delivery time is about 3~5 days.
For the customer-made instrument, it’s about 10~20 days.
What’s the warranty period? How do you provide this?
Two years (24 month).
We have very Strict inspection, the instruments which you received is reliable.
If there’s any error, we’ll provide you the on line solution with in 12 hours. We’ll provide you the spare parts and the shipping cost totally free.
If the problem was cause by the instrument quality, and cannot be repaired, we’ll ship you the new one.